We may, at some point ask you to complete a wired speed test for us to assist you in identifying your speed issues.
Please note, Speed Tests completed over a Wi-Fi connection are not counted and will only waste your time and the advisors trying to help you.
What can make my Wi-Fi slow?
Well, where do we start…
- Multiple browser windows open
- Wi-Fi connection
- Distance from the router
- Other Wi-Fi routers interfering with yours
- WiFi Channel
- Bad network cables
- Older hardware, including network cards and switches.
- Powered devices giving out electro magnetic fields
- Thick walls
- Badly maintained computers
- Multiple programs running in the background
and many, many more…
You get the idea, and most of these issues can be resolved by you in less that 5 minutes.